Forgot My Guild Wars 2 Password And Dont Have The Serial Key

02.05.2020by
  1. Forgot My Guild Wars 2 Password And Dont Have The Serial Key For Battlefield 1
  2. Forgot My Guild Wars 2 Password And Dont Have The Serial Key Code

When I click on 'Forgot your password?' , I must provide a Serial Code. However, I purchased it online on Day 1 of release, and I've searched through all my e-mails from ANet, and there is no E-mail about a serial number. Also Available: Guild Wars 2: 2000 Gem Points Here! Guild Wars 2: Path of Fire Deluxe Edition Here! Guild Wars 2: Heart of Thorns Here! INCLUDES: Guild Wars 2 Game Access; Path of Fire Expansion; The fires of war are burning in the South as the rogue god Balthazar wages a scorched-earth campaign against the Elder Dragons. ©2010–2019 ArenaNet, LLC. All rights reserved. Guild Wars, Guild Wars 2, Heart of Thorns, Guild Wars 2: Path of Fire, ArenaNet, NCSOFT, the Interlocking NC Logo. GW2 account lost and I can't get it back. Only problem is that my account has either been hacked or I have NO idea what my password is again (I only use 2 different passwords for all of my accounts depending on how important they are to me). Help:Ask a wiki question/Removed. From Guild Wars 2 Wiki. KEEP IN MIND I have not purchased the game so I don't have a Guild Wars 2 account yet. I was not able to save my game at the time so I tried to re install the game to my new drive. I forgot my password and I tried to get a reset but have not gotten any replies from arenanet.

Posted by5 years ago
Archived

Hi guys,

So I forgot my password. I can still play the game, because I set my game to remember my password, and I still have the my old phone which has the Google Authenticator on it.

BUT. I have a new phone, and want to put the Google Authenticator on the new one. How do I do this?

I just tried to log into the forums - but I've forgotten my password. When I click on 'Forgot your password?', I must provide a Serial Code. However, I purchased it online on Day 1 of release, and I've searched through all my e-mails from ANet, and there is no E-mail about a serial number. Does anyone know what the E-mail providing the serial code would be?

See - I now can't contact support because I can't find my serial number. Hence, I cannot ask about changing the google authenticator to my new phone.

Ugh! Can anyone help?

5 comments
Active4 years, 5 months ago

When I started Guild Wars 2, I received the following screen in the launcher:

This appears to be waiting for a response to an email in order to verify authentication.

What can I do if I do not receive this email?

kalinakalina
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3 Answers

Have you tried to check your spam inbox?

Sometimes e-mails can be redirected to it if the server thinks it is a spam.

Also, you could login in the Guild Wars website and check if your e-mail is correctly filled.

Eduardo CopatEduardo Copat
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As mentioned by Eduardo, it is worthwhile checking your spam folders to ensure that the email hasn't been captured by any spam checkers your email providers use, however in my instance of the problem, the actual issue was impatience.

This is simply a case of waiting it out - you will receive an email eventually, but the Guild Wars 2 launcher will time out within a minute or so, this could potentially mean that leaving email authentication enabled could mean that during peak times you can't access the game.

Logging into the Guild Wars 2 website before providing this authentication will result in getting the same message but on the website, plus an additional code being sent out which invalidates the first code that the game client is waiting for;

If you do attempt to authenticate using a code in one of the earlier emails (ie: the game client email in order to access the website), you will get the following error;

At this stage, your game client is probably showing an error message and you still don't have access to the website, and you're going to have to start again. Opening either the game client or the website (not both) and waiting for an authentication email to arrive.

Authenticating with either the game or the website will provide access to both until the next time your IP address changes.

If you come across this issue enough for it to be a problem, there is an alternative to using email authentication - by attaching a Google authenticator to your account you can disable email authentication and use Google authenticator in its place. It is not possible at this time to disable email authentication without enabling the use of a mobile authenticator.

To do this, simply log into the Guild Wars 2 website, go to 'Security' and follow the on-screen instructions to set up the use of Google authenticator.

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kalina

Forgot My Guild Wars 2 Password And Dont Have The Serial Key For Battlefield 1

kalina
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The following might be obvious, but it happened to me too many times:

If you happen to have multiple accounts on different e-mail addresses, be sure to check if you are looking at the right mail box. I have had that 'issue' many times (also with Steam accounts btw).

Stijn JanssenStijn Janssen

Forgot My Guild Wars 2 Password And Dont Have The Serial Key Code

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